Privacy Policy

At Hicksons Prime Washing, we value and respect your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. We are committed to ensuring that your data is handled with the highest standards of security and transparency in accordance with applicable laws and regulations. By engaging with our services, you consent to the terms described in this policy.

1. Information Collection and Use

We collect personal information that you voluntarily provide to us, such as your name, email address, phone number, and home or business address, when you inquire about our services, schedule a pressure washing appointment, or otherwise interact with Hicksons Prime Washing. The personal information collected will be used solely for the following purposes:

-To provide and deliver the services you request.

-To improve our service quality and customer experience.

-To communicate with you about scheduling, estimates, or promotions.

-To process payments and maintain customer accounts.

We only collect and use personal information as necessary to fulfill these purposes, and we will never use your data for unrelated purposes without your explicit consent unless required by law.

2. Consent and Lawful Basis for Processing

We collect personal information only with your knowledge and consent. This information may be collected through phone, email, website inquiries, or in person during service appointments. By providing your personal information, you agree that we may collect, use, and disclose your data in accordance with this Privacy Policy.

Should we need to process your information for additional purposes beyond those initially stated, we will seek your explicit consent unless the processing is required by law.

3. Retention of Personal Information

We will retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting obligations. Once your information is no longer required for these purposes, it will be securely deleted or anonymized.

4. Data Accuracy

We strive to maintain accurate, complete, and up-to-date information about you. If there are any changes to your personal information, such as contact details, please notify us so we can update our records. We will correct any inaccurate or incomplete data promptly upon request.

5. Security of Personal Information

The security of your personal information is a top priority for us. We implement reasonable security measures, including encryption, firewalls, and secure servers, to protect your personal information from unauthorized access, loss, disclosure, or modification. We limit access to your personal information to those employees, contractors, and agents who need it to perform their job duties and provide services to you.

While we take all reasonable precautions, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee the absolute security of your data.

6. Disclosure of Information

We do not sell, rent, or trade your personal information to third parties. We may, however, disclose your personal information to trusted service providers who assist us in operating our business, conducting our operations, or servicing you, so long as those parties agree to keep your information confidential and secure. We may also disclose your information when required by law, in response to legal processes, or to protect the rights, property, and safety of Hicksons Prime Washing, our customers, or others.

7. Customer Rights

You have the right to access, correct, or delete the personal information we hold about you. Upon request, we will provide you with a copy of your personal data, rectify any errors, or delete your information if it is no longer needed for the purposes for which it was collected. You may also withdraw your consent to our processing of your personal data at any time, subject to certain legal obligations.

If you wish to exercise any of these rights, please contact us at the information provided below. We will respond to your request promptly and in accordance with applicable law.

8. Data Transfers

Your personal information may be stored or processed outside of West Virginia, but we ensure that any third parties who handle your data adhere to similar privacy and security standards. When transferring personal information, we take necessary steps to ensure it remains protected under appropriate safeguards.

9. Changes to Our Privacy Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in our practices or the law. When we make material changes, we will notify you by updating the "Effective Date" at the bottom of this policy and, where appropriate, provide notice via email or our website. Continued use of our services after these changes indicates your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or the personal information we hold about you, please do not hesitate to contact us:

Hicksons Prime Washing

Location: West Virginia

Phone: (662) 744-5505

Email: [email protected]

This Privacy Policy is effective as of 10/1/2024